Welcome to Outlet Xmas Decor Tree Store’s FAQ page! We’re dedicated to making your holiday decorating experience joyful and stress-free. Below you’ll find answers to our most common questions about our premium artificial holiday décor, shipping, returns, and more.

About Our Products

1. What types of artificial holiday décor do you offer?
We specialize in premium artificial holiday decorations including Christmas trees, garlands, wreaths, botanicals, and more. Our collection features artificial berry stems, branches, flowers, grasses, leaf sprays, pine cones, plants, succulents, swags, topiaries, and trees – all designed to bring festive magic to your home or business.
2. How realistic are your artificial plants and trees?
Our products are crafted with high-quality materials to achieve a remarkably natural appearance. Many customers are surprised by how lifelike our artificial botanicals look, with realistic textures, colors, and shapes that maintain their beauty year after year.
3. Are your artificial Christmas trees pre-lit?
We offer both pre-lit and unlit artificial Christmas tree options. Please check individual product descriptions for specific details about lighting and other features.
Pro Tip: Combine multiple décor items in one order to create a cohesive holiday look while qualifying for free shipping!

Ordering & Account Questions

1. How do I place an order?
Simply browse our collections, select your favorite items, add them to your cart, and proceed to checkout. You’ll need to provide shipping information and select your preferred payment method to complete your order.
2. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
3. Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet been processed for shipping.

Shipping & Delivery

1. What shipping options do you offer?
We provide two convenient shipping methods:
– Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 days after dispatch
– Free Shipping (orders over $50 via EMS): 15-25 days after dispatch
All orders are processed within 1-2 business days.
2. Do you ship internationally?
Yes! We ship worldwide, excluding some Asian and remote areas. During checkout, you’ll be able to see if we can deliver to your location.
3. How can I track my order?
For standard shipping orders, you’ll receive tracking information via email as soon as your order ships. Free shipping via EMS may have limited tracking depending on your location.
4. When should I place my order to ensure holiday delivery?
During peak season (October-December), we recommend ordering at least 4-6 weeks before you need your decorations. For other times of year, our standard processing and shipping times apply.

Remember: Larger items like artificial Christmas trees may require someone to be available to receive the package. Please check product dimensions before ordering.

Returns & Exchanges

1. What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unused and in their original packaging. Please contact us at [email protected] to initiate a return.
2. What if my item arrives damaged?
While we take great care in packaging your items, if anything arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll work quickly to resolve the issue.
3. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or damaged goods. We recommend using a trackable shipping method for returns.

Additional Questions

1. Where is your store located?
Our warehouse is located at 2313 Mansfield Avenue, Del City, OK 73115, USA. We’re an online retailer specializing in artificial holiday décor.
2. How can I contact customer service?
Our customer service team is happy to help! Email us at [email protected] with any questions or concerns.
3. Do you offer commercial/bulk pricing?
Yes! We work with many businesses for their holiday decorating needs. Please contact us at [email protected] to discuss bulk order options and pricing.

Didn’t find the answer you’re looking for? Our customer service team is always happy to help! Email us at [email protected] and we’ll respond within 1-2 business days.